IT Service Management Lead

Would you like to be part of an organization driven by enthusiasm and oriented towards global harmony and individual empowerment?

The foothills of the Velliangiri mountains, forty kilometers from the city of Coimbatore in South India, serve as a home for the Isha Yoga Center. The center is dedicated to fostering inner transformation and creating a stable state of well-being in individuals. The large residential facility houses an active international community of brahmacharis, full-time volunteers, and visitors. Every week, thousands of people converge at the center to seek inner peace and well-being, making it a vibrant hub of spiritual growth and activity.

Read more about Isha Foundation...

Purpose of the Job

Develop and Improve IT Service Management (ITSM) processes Incident

Job Responsibilities

Manage the Helpdesk & NOC Team of 6 members.

Promote service ownership by establishing a service CatLog, a Service Level

Management process, and a Service Portfolio Management process.

Integrate and support 24x7x365 systems availability and performance through effective

Incident, Release, and Service Level Management processes, clear executive communications, and service recovery activities.

Integrate Incident Management and Problem Management process into Tools (Jira)

Establish Knowledge Management as a core practice within IT, including a repository
of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organization.

Enable continual service improvement through the effective use of metrics and key performance indicators.

Review of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events

Experience with Confluence, JIRA.

Good knowledge of application and IT systems at all layers including commercial

software, cloud-based, and custom applications, middleware, operating systems, databases, servers, networks, and virtualization technologies.

Strong understanding of business objectives, drivers and principles, and how they relate to technology solutions

Required Competencies

Educational Qualification : Bachelor Degree

Skill Competencies : Good experience or understanding of the ITIL V3 service management disciplines
within the context of service development and service operations

Document our current process workflow and operational environments where possible
to deliver services faster.

Experience with the DevOps model.

Experience implementing cross-functional process improvements and delivering
excellent results

Strong experience with the Google Suite, including the ability to build and maintain
business reports and plans.

Experience : 4 ~ 6years

Gender : Any