Call Center Representative

Would you like to be part of an organization driven by enthusiasm and oriented towards global harmony and individual empowerment?

The foothills of the Velliangiri mountains, forty kilometers from the city of Coimbatore in South India, serve as a home for the Isha Yoga Center. The center is dedicated to fostering inner transformation and creating a stable state of well-being in individuals. The large residential facility houses an active international community of brahmacharis, full-time volunteers, and visitors. Every week, thousands of people converge at the center to seek inner peace and well-being, making it a vibrant hub of spiritual growth and activity.

Read more about Isha Foundation...

Purpose of the Job

Manage large amounts of inbound and outbound calls in a timely manner. Follow call center “scripts” when handling different topics. Identify callers' needs, clarify information, research every issue and providing solutions.

Job Responsibilities

Main Job Tasks, Duties and Responsibilities• Answer calls and respond to emails • Handle inquiries both over the phone and by email • Research required information using available resources • Manage and resolve volunteers complaints • Share program and volunteering information • Enter new meditators/volunteers information into system • Update existing meditators/volunteers information • Identify and escalate priority issues • Follow up meditators calls where necessary • Produce call reports

Required Competencies

Educational Qualification : Bachelor Degree

Skill Competencies : Interpersonal/communication skillsProblem analysis and problem solving

Experience : 7 ~ 10years

Gender : Any