Customer Support Executive

Work from home
Full Time
Work from home
BPO & Customer Care

Would you like to be part of an organization driven by enthusiasm and oriented towards global harmony and individual empowerment?

The foothills of the Velliangiri mountains, forty kilometers from the city of Coimbatore in South India, serve as a home for the Isha Yoga Center. The center is dedicated to fostering inner transformation and creating a stable state of well-being in individuals. The large residential facility houses an active international community of brahmacharis, full-time volunteers, and visitors. Every week, thousands of people converge at the center to seek inner peace and well-being, making it a vibrant hub of spiritual growth and activity.

Read more about Isha Foundation...

Purpose of the Job

To handle customer queries and resolve it efficiently

Job Responsibilities

1.Respond to support queries in a timely and accurate way, mostly via email, sometimes via call.
2.Identify user needs and help them use specific features
3.Analyze and report product defects (for example, by testing different scenarios or impersonating users)
4.Update our internal databases with information about technical issues and useful discussions with customers
5.Share feature requests and effective workarounds with team members
6.Inform users about new features and functionalities
7.Follow up with users to ensure their technical issues are resolved
8.Gather user feedback and share with the lead so it can be shared with Product, Sales and Marketing teams
9.Assist in training junior Customer Support Representatives

Required Competencies

Educational Qualification : Any

Skill Competencies : Communication, Technical Understanding, good English communication skills

Experience : 0 ~ 3years

Gender : Any

What do we look for in our candidates?

Entrepeneural Spirit and an egoless nature.

Proven work ethic with utmost integrity and desire to excel and succeed.

Self motivated, passionate, empathetic and approachable.

You love to have fun, but you also take your responsibilities seriously.


Contact us

Phone: 94878 95874 / 94878 95876 / 94878 95877


Isha Yoga Center
Velliangiri Foothills
Ishana Vihar Post
Coimbatore – 641 114
Tamil Nadu, India.