Operation Analyst
Purpose of the Job
The vision of the program delivery team is to enable Isha Foundation to deliver programs
through online platforms and empower millions of participants to experience what Sadhguru
has to offer. Our team focuses on making online program delivery easier and more
mainstream, making participants go through the programs effortlessly.
This Experienced Ops analyst will go deep into the needs of our program delivery, and
support the participant care team – as they onboard, support the participants in their end-to-
end journey. From defining simple features to creating roadmaps to deliver impact quickly,
this analyst will be responsible for visioning, creating, testing, and launching valuable
experiences for our participants on the program delivery platform.
Job Responsibilities
• Improving workflow.
• Developing standard process.
• Communicating operational achievements.
• Automating reporting structures.
• Leading projects.
• Evaluating data.
• Updating standard operating procedures.
• Performing statistical analysis.
• Escalation Resolution and ticket management.
• Exception analysis.
• Gap analysis.
• Identifying controls to fix.
• Recommending and implementing improvements to processes and features.
Requirements
Educational Qualification :
Skill Competencies :
• Excellent interpersonal, communication, and collaboration skills.
• Great organizational and time management skills.
• Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA.
• Proactively raises issues/alarms to managers or stakeholders.
• Availability to resolve urgent issues outside of bus
Experience : 4 ~ 6years
Gender : Any
What do we look for in our candidates?
What do we look for in our candidates?
Entrepeneural Spirit and an egoless nature.
Proven work ethic with utmost integrity and desire to excel and succeed.
Self motivated, passionate, empathetic and approachable.
You love to have fun, but you also take your responsibilities seriously.
Isha Yoga Center
Velliangiri Foothills, Ishana Vihar Post
Coimbatore - 641114, Tamil Nadu - India
Contact us
Phone:94421 27000
Email:[email protected]
Isha Yoga Center
Velliangiri Foothills, Ishana Vihar Post
Coimbatore - 641114, Tamil Nadu - India