Purpose of the Job

The vision of the program delivery team is to enable Isha Foundation to deliver programs
through online platforms and empower millions of participants to experience what Sadhguru
has to offer. Our team focuses on making online program delivery easier and more
mainstream, making participants go through the programs effortlessly.
This Experienced Ops analyst will go deep into the needs of our program delivery, and
support the participant care team – as they onboard, support the participants in their end-to-
end journey. From defining simple features to creating roadmaps to deliver impact quickly,
this analyst will be responsible for visioning, creating, testing, and launching valuable
experiences for our participants on the program delivery platform.

Job Responsibilities

• Improving workflow. • Developing standard process. • Communicating operational achievements. • Automating reporting structures. • Leading projects. • Evaluating data. • Updating standard operating procedures. • Performing statistical analysis. • Escalation Resolution and ticket management. • Exception analysis. • Gap analysis. • Identifying controls to fix. • Recommending and implementing improvements to processes and features.

Requirements